Frequently Asked Questions (FAQs):
- Do you ship internationally?
Yes, we ship to almost all countries, including USA, Canada, UK, Germany, Australia, France, Italy, and more.
- Is shipping free, or are there extra charges?
Shipping is entirely free, and the prices listed on the site include all shipping and handling charges. There are no hidden costs.
- Do I need any paperwork for international shipments? Will I have to clear my consignment from Customs?
No, you don’t need to worry about paperwork or customs clearance. My Shop Asia takes full responsibility for delivering the products to your doorstep. Our partnership with UPS and Federal Express ensures that all necessary paperwork and customs formalities are handled seamlessly, requiring no effort from you.
- Do you ship only by Express methods?
Orders valued at more than $100 are shipped by UPS/Federal Express, while orders below that amount are shipped by Registered Air Mail.
- What are the shipping times? When can I expect delivery if I place an order today?
Delivery is expected within 5 to 7 business days from the date of shipment. All orders are shipped within 48 hours of receipt, except for certain items. Deliveries for shipments sent via Registered Air Mail may take slightly longer, approximately two weeks.
- Are the shipments insured?
Yes, all orders are sent insured. If a shipment is lost or damaged during transit, claims are provided for coverage.
- How long does it take for a product to be delivered to the US?
Under normal conditions, products from My Shop Asia typically take around 5-7 business days to reach your doorstep for orders from America, Europe, and Australia. However, please note that we cannot guarantee a specific delivery period as it may be affected by international flight delays, customs clearances, and other unforeseen circumstances. Rest assured, we make every effort to ensure that each product reaches its destination as quickly as possible and in perfect condition.
- How do I track my order?
Once your product is dispatched via FedEx or UPS, My Shop Asia will email you the tracking number for your package. You can use this tracking number to monitor the progress of your order on the FedEx or UPS website. Please note that packages sent via Air Mail do not have a tracking ID.
- How long does it usually take to complete my order?
For deliveries in the USA, Europe, and Australia, the average delivery time is 5 to 7 business days after receiving a confirmation for your order. In some cases, where the product price is below $50, the shipment is sent via Registered Air Mail, and the delivery may take 10 to 20 days to complete.
- What payment methods does My Shop Asia accept?
My Shop Asia accepts various payment methods, including wire transfer, MasterCard, Visa, and more. If you have any specific payment inquiries, feel free to contact us at info@myshopasia.com