At My Shop Asia P. Ltd., customer satisfaction is our top priority. If you receive a damaged or defective product, we are here to make the return or refund process as smooth and straightforward as possible.
1. Eligibility for Return or Refund
If your item arrives damaged or broken, please email to info@myshopasia.com immediately. To be eligible for a return or refund:
- You must notify us within 7 days of receiving the product.
- Clear photos or videos of the damaged or defective item are required for verification.
- Once verified, we will offer a replacement, full refund, or store credit, depending on the situation and item availability.
2. How to Initiate a Return
To start the return process:
- Contact us with images of the damaged or defective item.
- Repack the item securely in its original packaging, including all accessories and documentation.
- Ship the item back using a trackable and insured shipping method, preferably the same courier that delivered your product.
3. Return Timeline
We request that all return inquiries related to damaged or defective products be made within 7 days of delivery. This helps us resolve the issue quickly and ensures prompt service.
4. Refund Method
Once we receive and inspect the returned item:
- A refund will be issued to the original payment method used at checkout.
- If the item was received as a gift, a store credit will be provided instead.
- Shipping and handling fees are non-refundable unless the return is due to an error on our part (damaged or defective item).
- Return shipping costs are the customer’s responsibility unless the product arrived damaged or faulty.
5. Need Help?
If you have any questions or concerns regarding your return or refund, please email us at info@myshopasia.com. We’re here to help and ensure your shopping experience with us remains positive.
Thank you for shopping with My Shop Asia P. Ltd.
We appreciate your trust and support.