1. Eligibility for Return or Refund
If an item in your order arrives damaged, defective, or missing parts, please reach out to us right away at info@myshopasia.com. To qualify for a return, replacement, or refund:
- 7-day reporting window: You must notify us within 7 days of delivery as recorded by the carrier.
- Verification materials: Clear photographs or video of the damaged product and the original packaging (including shipping label) are required for carrier claim verification.
- Resolution choices: Once verified, we will arrange a replacement, a full refund to your original payment method, or store credit, depending on item availability and your preference.
Understanding Handcrafted Artisanal Pieces
Our products are lovingly hand-wrought by master artisans in Nepal using centuries-old traditional methods. Subtle variations in bronze patina, hammer marks on singing bowls, natural wood grain in carvings, or minor brushstrokes in mineral thangkas are characteristic of genuine handmade art—not defects. Each item is one-of-a-kind.
2. How to Initiate a Return
Please follow these three steps to initiate an approved return:
Notify Us
Email us at info@myshopasia.com with your Order Number and photos of the damaged product and parcel.
Pack Securely
Upon return authorization, repack the item securely in its original packaging including all accessories and protective wrapping.
Ship Tracked
Ship the package using an insured, trackable courier service and share the tracking number with our team.
3. Refund Methods & Timelines
Once our inspection team in Kathmandu receives and inspects the returned item:
- Card payments (Himalayan Bank gateway): Refunds are credited directly back to the original credit or debit card. Depending on your financial institution, funds appear on your statement within 5–10 business days.
- Gift items: Returns for items received as gifts will be issued as store credit.
- Shipping charges: Original shipping charges and return postage are non-refundable unless the return is due to an error on our part or confirmed carrier transit damage.
Need Help With a Return?
Our customer care team is here to assist you Sunday through Friday. Contact us at info@myshopasia.com or via WhatsApp at +977 9823601104.