1. Worldwide Shipping & Origin
All authentic Himalayan products—including bronze singing bowls, hand-painted thangkas, consecrated statues, and malas—are inspected, carefully cushioned, and dispatched directly from our store in Kathmandu, Nepal. All pricing across our store is displayed in decimal USD.
We deliver to most countries globally across designated Shipping Regions. If your destination country does not appear during checkout or is currently listed as not shipped, please contact our support team at info@myshopasia.com and we will gladly assist you with a bespoke shipping quote.
2. Transparent Weight-Banded Shipping Rates
Because sacred Himalayan crafts vary widely in physical weight—from featherlight pashmina shawls and malas to solid bronze statues and jumbo singing bowls—shipping costs are computed fairly using weight-banded tiered rates:
- Accurate weight calculation: As you add items to your Cart, the total weight of your parcel is calculated in real time.
- Regional weight bands: Each destination country belongs to a Shipping Region with defined weight tiers. Your order automatically uses the rate corresponding to its total weight bracket.
- Free shipping thresholds: For eligible regions and qualifying promotional offers, free shipping is automatically unlocked at checkout once your order subtotal meets the specified threshold.
3. Payment Methods & Security
To ensure complete security for our international and local patrons, we support two clear payment methods depending on your delivery destination:
Pay Now (Himalayan Bank)
Pay by debit or credit card (Visa, Mastercard, American Express) through Himalayan Bank Limited’s secure 2C2P PACO hosted gateway. Your card data never touches our servers. Transactions are billed securely in USD.
Pay on Delivery
Customers receiving delivery within Nepal may choose Pay on Delivery to pay in cash upon receiving their order. To maintain fair inventory allocation, customers are limited to 2 active unpaid Pay on Delivery orders at any one time.
4. Processing & Transit Timelines
* Please note: Orders are dispatched Sunday through Friday. We do not dispatch on Saturdays or major national and Buddhist festivals. During periods of high seasonal volume, carrier delays may occasionally occur.
5. Order Tracking & Delivery Status
As soon as your shipment is prepared and booked with the courier, you will receive a confirmation with your carrier name and tracking number. You can check the current status of your package at any time:
- Through the private Order Link sent to your email after checkout.
- By visiting our self-service Order Lookup page with your Order Number and email address.
6. Customs Duties & Import Taxes
International consignments are subject to import clearance by customs agencies in the recipient's country. Any customs duties, excise fees, or local VAT/GST assessed upon import are the legal responsibility of the customer. Our international couriers typically coordinate customs clearance directly with you prior to final delivery.
7. Transit Protection & Inquiries
All shipments are insured against total loss or damage during transit. If any item arrives damaged, please notify us within 7 days of delivery with photos of the damaged package and product. For more information, please see our Returns & Refunds Policy.